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terms & conditions

All content, design, graphics, images, logos on www.carmenamsterdam.com are property of CARMEN AMSTERDAM. You must have written consent from CARMEN AMSTERDAM before using any content on this site. If any images are used on Pinterest, Tumblr, Facebook or other forms of social media please give proper credit. We thank you for the support.

When purchasing from CARMEN AMSTERDAM, you automatically agree to the information below.

CARMEN AMSTERDAM reserves the right to change Terms & Conditions at any time.

payment

We accept Visa, Mastercard, AMX, Shop Pay, Maestro, Apple Pay, Google Pay, and iDeal. If you have any payment inquiries please email shop@carmenamsterdam.com

All payments will be processed immediately and will be withdrawn from your account in 1-4 business days.

When purchasing with a PROMO CODE, STORE CREDIT or GIFT CERTIFICATE, please enter the provided code in the DISCOUNT CODE box in your Shopping Bag after checkout. Select APPLY to see the final total.

Warranty claims

Applies to all EU purchases. All products sold on CARMEN AMSTERDAM are subject to a 2-year warranty. This warranty covers manufacturing faults only, not wear and tear from regular use.

The claim has to be submitted within reasonable time, which is considered 2 months after you have noted the defect. If you believe you have a warranty claim please contact us by email at shop@carmenamsterdam.com. 

In your claim you must include your order number, photos of the claim area, description of the claim and if applicable, description of how the fault occurred.

Our suppliers handle warranty claims in different ways. We will do our best to get your claim processed as quickly as possible.

Any dispute between the business and the customer is subject to EU law.

Taxes & duties

In the EU customs union, a required sales tax is already included in the price. CARMEN AMSTERDAM cannot be held responsible for orders that are subject to any additional taxes, fees or duties outside of EU customs union. All additional taxes, fees and duties are the responsibility of the client.

Customers will be required to pay local customs duties and taxes on delivery. All import and customs fees including any charges on order returns are the responsibility of the customer and will not be refunded by CARMEN AMSTERDAM.

availability

We make every effort to update our site on a daily basis and only display items that are currently in stock, however there may be instances where incorrect product availability can occur. If you have ordered an item that for some reason is not available or delayed, we will contact you via email or telephone.

If we are unable to contact you or don’t hear back within 5 working days we will cancel the order.

sizing / measurement

We stock brands from different countries. In order to help you find the best fit we have included a size guide per item and give advice on the fit. If you have any questions you can always email shop@carmenamsterdam.com

privacy

We are dedicated to keeping your information private and protected. Please feel free to email us at shop@carmenamsterdam.com for any questions or concerns. Thank you for your trust and support.

Cookie declaration

This website uses cookies. We use cookies to personalise content and ads, and to analyse our traffic. We also share information about your use of our site analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. For more information on this and how we process personal data in our Privacy Policy.

Please state your full name and date when you contact us regarding your consent.

privacy statement