Privacy policy
CARMEN AMSTERDAM, located in Amsterdam, is responsible for the processing of personal data as shown in this privacy statement.
CONTACT DETAILS
www.carmenamsterdam.com
Keizersgracht 600, 1017 EP Amsterdam, the Netherlands
info@carmenamsterdam.com
HOW WE PROTECT PERSONAL DATA
Carmen Amsterdam takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of abuse, please email us at info@carmenamsterdam.com
PERSONAL DATA THAT WE PROCESS
Carmen Amsterdam processes your personal data by using our services and / or by providing this information to us.
Below is an overview of the personal data we process:
- First name and surname
- Address details
- Phone number
- Email-address
Special and / or sensitive personal data that we process:
Our website and / or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at info@carmenamsterdam.com and we will delete this information.
For what purpose and on what basis we process personal data:
- Sending our newsletter
- To call or email if necessary to carry out our services
- To deliver goods and services to you
AUTOMATED DECISION-MAKING
Carmen Amsterdam does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without a person for example, Carmen Amsterdam employee, acting.
How long we store your personal data:
Carmen Amsterdam does not store your personal data longer than is strictly necessary to realise the purposes for which your data is collected.
SHARING PERSONAL DATA WITH THIRD PARTIES
Carmen Amsterdam provides exclusively to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
COOKIES, OR SIMILAR TECHNIQUES THAT WE USE
Carmen Amsterdam only uses technical, functional and analytical cookies that do not infringe on your privacy. A cookie is a smal text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and for example, remembers your preferences. We can also optimise our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.
VIEW, MODIFY OR DELETE DATA
You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to data processing of your personal data by Carmen Amsterdam and you have the right to data portability. This means that you can submit a request to us to send the personal information we hold to you or another organisation mentioned by you in a computer file.
You can send a request for inspection, correction deletion, data transfer of your personal data or request for cancellation of your consent or objection to processing of your personal data to info@carmenamsterdam.com
To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. To protect your privacy, make sure your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of your passport), passport number and Citizen Service Number (BSN) are blacked out in this copy. We will respond within four weeks.
GUESTHOUSE GUESTS
The guesthouse at Keizersgracht 602 is run by Keizersgracht 602 B&B, a separate company. For guests of the guesthouse the following applies in addition to the above.
THE INFORMATION WE COLLECT
Personal data regarding guests, other individuals with whom we do business or who visit us may be collected in an electronic, oral or written format, in the form of:
1.Title, name, telephone number, e-mail address, postal address including postcode, access requirements, nationality, credit/debit card details, dietary requirements, business details.
2. Transaction information: including payment, reservation and booking details.
3. Participation details including events, special occasions and others, where you provide us with detailed information such as menu pre-orders.
4. Guest stay information, including dates of arrival and departure, special requests made, observations regarding room and food and beverage preferences, information necessary to fulfil special health condition related requests.
5. Customer communication preferences and feedback, including marketing preferences.
6. In specific cases, information regarding credit of customers.
When you book accommodation for other people, we may ask you to provide the above information about them (e.g. we will usually ask for the title, first name and surname, e-mail address, nationality and preferences of a person for each room you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.
Much of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. However, in other instances, we process personal information that we are able to infer about you based on other information you provide to us or during our interactions with you, or personal information about you that we receive from a third party. This policy also applies to the personal information about you that we receive from a third party, unless specifically covered by such third party's privacy policy.
USE OF DATA
Data is used for the following and will be held as long as is necessary to fulfil the purpose.
1. To provide and charge for accommodation, events and other goods and services.
2. To send information communications (e.g. reservation and booking confirmations/enquiry replies/payment, detail and appointment reminders/follow ups etc) and seasonal greetings.
3. Advertising, analytics and for sending marketing communications such as a newsletter. If you have agreed to receive marketing communications from us, you may opt out or change your marketing preferences at any time by following the link provided in the communication.
4. To provide for the safety and security of staff, guests and visitors.
5. To fulfil contractual agreements to companies such as those arranging group travel or company accommodation.
6. To process credit applications.
Data is used exclusively by the Keizersgracht 602 B&B and its authorised partners. Data collected will not be passed on or sold to any other third parties.
STORAGE OF DATA AND SECURITY
Any data stored has been kept in accordance with local regulations. Card data is kept for the time required to process a transaction or reservation. We take the security of any personal information we hold very seriously.
Our web servers are housed behind a secure firewall that prevents access to our databases by unauthorised users.
However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site: any transmission is at your risk.
SHARING YOUR PERSONAL INFORMATION WITH THIRD PARTIES
We may disclose your personal information to (in so far as this is in line with our data protection laws):
A buyer in the event that we are acquired by a third party (as your information may be one of the transferring assets); and/or any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where personal information is processed on our behalf by third parties (such as for the purposes of processing your room booking) there are measures in place to keep your information secure.
Your company: if there is an agreement in place for your company to pay for your stay, the details of your stay will be sent across in the specified manner.We reserve the right to disclose any personal information we have concerning you if we are compelled to do so by a court of law or lawfully requested to do so by a governmental entity or if we determine it is necessary or desirable to comply with the law or to protect or defend our rights or property in accordance with applicable laws.
When you link to other websites, mobile sites or apps we are not responsible or liable for them. You should read the privacy policies for those linked sites or apps before you submit any personal information to them.
You may see targeted advertisements based on information collected by us or third parties and/or may be based on your activities on our websites or third-party websites.
COOKIES AND OUR WEBSITE
Keizersgracht 602 B&B uses cookies, which are small text files that contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make it more user-friendly. Cookies by themselves cannot be used to reveal your identity. They identify your browser, but not you, to our servers when you visit our website.
By using our website, you agree to our privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please see the “Managing your cookies” section on your browser for details on how to adjust your settings to block cookies.
SOCIAL MEDIA
Our website contains links to third party social media platforms. You will be able to activate them manually. If you do so, the third parties who operate these platforms may be able to identify you, they may be able to determine how you use this website and they may link and store this information with your social media profile. Please consult the data protection policies of these social media platforms to understand what they will be doing with your personal data. If you follow these links, you will be doing so at your own risk.
EXTERNAL LINKS
If you click on a link found on our website, you should always look at the location bar within your browser to determine whether you have been linked to a different website. This policy is limited to our own information collection practices.
We are not responsible for the information, collection practices or privacy policies of other websites maintained by third parties where you submit your personal information. These links are provided for your convenience only. We do not control such websites and are not responsible for their content. The inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.We urge you to read the privacy and security policies of any external websites before providing any personal information while accessing those websites.
ACCESSING DATA
You have the right to access your personal data. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove contact information you think is inaccurate by contacting us.
You also have the right to request a copy of the personal information that we hold about you. To do so, please contact us, shop@carmenamsterdam.com and provide proof of ID.You may request that we correct, cancel, and/or stop processing or using personal information that we hold about you. If we agree that the personal information is incorrect, or that the processing should be stopped, we will delete or correct the personal information. If we do not agree that the personal information is incorrect we will tell you that we do not agree, explain our refusal to you and record the fact that you consider that personal information to be incorrect in the relevant file(s).
STAFF RECRUITMENT
We will only keep the details of those applicants who are unsuccessful with prior consent.
CHANGES TO OUR PRIVACY POLICY
We keep our privacy policy under regular review and we will place any updates on our website, this policy has an effective date set out at the end of this document.
CONTACT US
For any questions regarding the privacy policy or the terms and conditions please get in touch shop@carmenamsterdam.com.
LEGAL NOTICE
Carmen Amsterdam
Keizersgracht 600, 1017 EP Amsterdam, the Netherlands
Chamber of Commerce (KvK): 82124337
VAT: NL003643862B45
Email: shop@carmenamsterdam.com
Keizersgracht 602 B&B (guesthouse)
Keizersgracht 602, 1017 EP Amsterdam, the Netherlands
Chamber of Commerce (KvK): 72398582
Email: guesthouse@carmenamsterdam.com