Terms of service
All content, design, graphics, images, logos on www.carmenamsterdam.com are property of CARMEN AMSTERDAM. You must have written consent from CARMEN AMSTERDAM before using any content on this site. If any images are used on Pinterest, Tumblr, Facebook or other forms of social media please give proper credit. We thank you for the support.
When purchasing from CARMEN AMSTERDAM, you automatically agree to the information below.
CARMEN AMSTERDAM reserves the right to change Terms & Conditions at any time.
PAYMENT
We accept Visa, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay, iDEAL, Bancontact and other local payment methods. If you have any payment inquiries please email shop@carmenamsterdam.com.
All payments will be processed immediately and will be withdrawn from your account in 1-4 business days.
When purchasing with a PROMO CODE, STORE CREDIT or GIFT CERTIFICATE, please enter the provided code in the DISCOUNT CODE box in your Shopping Bag after checkout. Select APPLY to see the final total.
WARRANTY CLAIMS
Applies to all EU purchases. All products sold on CARMEN AMSTERDAM are subject to a 2-year warranty. This warranty covers manufacturing faults only, not wear and tear from regular use.
The claim has to be submitted within reasonable time, which is considered 2 months after you have noted the defect. If you believe you have a warranty claim please contact us by email at shop@carmenamsterdam.com.
In your claim you must include your order number, photos of the claim area, description of the claim and if applicable, description of how the fault occurred.
Our suppliers handle warranty claims in different ways. We will do our best to get your claim processed as quickly as possible.
Any dispute between the business and the customer is subject to EU law.
TAXES & DUTIES
In the EU customs union, a required sales tax is already included in the price. CARMEN AMSTERDAM cannot be held responsible for orders that are subject to any additional taxes, fees or duties outside of EU customs union. All additional taxes, fees and duties are the responsibility of the client.
Customers will be required to pay local customs duties and taxes on delivery. All import and customs fees including any charges on order returns are the responsibility of the customer and will not be refunded by CARMEN AMSTERDAM.
AVAILABILITY
We make every effort to update our site on a daily basis and only display items that are currently in stock, however there may be instances where incorrect product availability can occur. If you have ordered an item that for some reason is not available or delayed, we will contact you via email or telephone.
If we are unable to contact you or don’t hear back within 5 working days we will cancel the order.
SIZING / MEASUREMENT
We stock brands from different countries. In order to help you find the best fit we have included a size guide per item and give advice on the fit. If you have any questions you can always email shop@carmenamsterdam.com
PRIVACY
We are dedicated to keeping your information private and protected. Please feel free to email us at shop@carmenamsterdam.com for any questions or concerns. Thank you for your trust and support.
COOKIE DECLARATION
This website uses cookies. We use cookies to personalise content and ads, and to analyse our traffic. We also share information about your use of our site analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website. For more information on this and how we process personal data in our Privacy Policy.
Please state your full name and date when you contact us regarding your consent.
See our privacy policy.
DISCOUNT CODES
Discount codes are personal and valid once per person and delivery address, unless the offer says otherwise. The welcome discount for new subscribers applies to a first order only. Codes can't be combined, exchanged for cash or applied after an order is placed. We may cancel orders that misuse a code, or send them without the discount.
GUESTHOUSE BOOKINGS
By making a booking with us, you (the lead guest) and your party agree to the terms below. Please contact us with any questions before making a reservation.
BOOKING REQUIREMENTS
The lead guest must be at least 18 years of age. The maximum number of guests per room is detailed on our website. If the booking is made by someone other than the lead guest, that individual will be held responsible for cancellations, non-arrival and any damages incurred. Only the lead guest and the named party are permitted to use the property and its facilities; third-party visitors may only access with our express permission.
PHOTOGRAPHY
While we are pleased to share our space, we ask that you respect others’ privacy. A strict no-photography policy is in effect to protect guests’ privacy. Commercial photography or content creation within the property, including guest rooms, is prohibited. Management reserves the right to charge a commercial photography fee if necessary.
CREDIT CARD
Your credit card information is securely stored in accordance with our privacy policy to secure your booking.
RATES AND PAYMENT
We offer two rates. Flexible rate: a deposit of 30% is charged at the time of booking and the remaining balance 14 days before arrival; free cancellation until midnight Amsterdam time (CET/CEST), 14 days before your check-in date; bookings made less than 14 days before arrival are paid in full at the time of booking. Non-refundable rate: a lower price, paid in full at the time of booking; this booking cannot be cancelled, changed or refunded, including in the case of a no-show or early departure.
CANCELLATIONS (FLEXIBLE RATE)
If you need to cancel your stay, please do so before midnight Amsterdam time (CET/CEST), 14 days prior to your check-in date, and any amount paid will be refunded in full. Cancellations made less than 14 days before check-in, no-shows and early departures are charged in full. Please contact us as soon as possible to amend or cancel your booking. Bookings made before 8 October 2026 keep the cancellation terms that applied when they were made.
TAXES
Our rates exclude VAT (21%) and Amsterdam tourist tax, which are shown separately when you book. Tourist tax is charged at the rate that applies on the dates of your stay. For stays from 1 January 2027 this is 16% of the room price excluding VAT. If your booking was made before this rate took effect, the difference is added to your booking and charged with your remaining payment or at check-in.
ARRIVAL AND CHECK-OUT
Check-in is at 15:00; you may drop off your bags earlier if needed. Check-out is at 11:00. If you require alternate check-in or check-out times, please let us know in advance and we will do our best to accommodate.
WIFI
WiFi access is provided for general use such as web browsing and messaging. Heavy media streaming, online gaming or extensive downloads and uploads are not permitted, and illegal activities will be reported to the authorities.
PARKING
Guests may park on the canal, with day and night rates available at the payment machines on the street.
ACCESSIBILITY
Due to the building’s architecture and heritage, we cannot provide accessible accommodation for physically impaired guests.
HOUSE RULES
Management reserves the right to cancel any booking if house rules are violated, without refund for missed nights.
DAMAGES AND LOST PROPERTY
The lead guest is liable for any damages caused by their party, including but not limited to breakages and stains. Report any accidental damage immediately to minimise costs. Lost keys incur a replacement fee. Lost property is held for one month, but we do not contact guests about forgotten items; please check for belongings before departure. We may facilitate the return of lost items at the owner’s expense.
NOISE
Please maintain reasonable noise levels, particularly during late hours, both indoors and in the garden.
SMOKING
Smoking is prohibited inside the house and guest rooms, and in the inner courtyard. Guests may smoke in the garden or at street level.
DRUGS
The use of illegal substances on the property is strictly prohibited. Violations result in immediate removal from the premises without a refund.
FAMILIES AND CHILDREN
We welcome families. Please contact us in advance if travelling with children, so we can accommodate your needs.
PETS
Pets are accepted on a case-by-case basis. Guests are responsible for any damages caused by their pets.